Return and refund policy

At Harrelson Store LLC, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us so we can review the situation and help provide an appropriate solution.

1. Return Eligibility

Returns or refunds may be considered when a product arrives damaged, defective, incorrect, or when there is another confirmed issue with the order.
Products damaged due to normal wear and tear or damage caused by third-party handling after the package has been handed over to the shipping carrier are generally not covered.
For orders returned because of an incorrect or incomplete shipping address provided by the customer, the customer is responsible for providing the correct delivery information and paying any applicable secondary shipping and handling fees required for reshipment.

2. Return or Refund Request Time Frame

Customers must contact us within 7 days of receiving the product. 
Requests submitted after this period may not be eligible for review.

 3. Refund Processing Time

Once your refund has been approved, we will process it within 5–10 business days.
Refunds will be issued to the original payment method used for the purchase. After we process the refund, additional time may be required for your bank, credit card company, or payment provider to make the funds available in your account.

4. Delayed Refunds

If you have not received your refund after the expected processing period, please first check your bank account, credit card statement, or payment provider account.
If the refund is still not visible, please contact your bank or payment provider, as processing times may vary.
If you have completed these steps and still cannot locate your refund, please contact us with your order number and refund information so we can help investigate the status.

5. Product Support 

If your order arrives damaged, defective, incorrect, or you experience another product-related issue, please contact our customer support team within the applicable 30-day request period.
To help us resolve the issue efficiently, please provide your order number along with a clear description of the problem. Photos, videos, or other relevant information may be requested.
Depending on the circumstances, we may offer a replacement, reshipment, refund, or another appropriate resolution.
For packages returned because of an incorrect or incomplete address, the customer is responsible for providing accurate shipping information and covering applicable secondary shipping and handling fees for reshipment.
Harrelson Store LLC is not responsible for normal wear and tear or damage caused by third-party handling after the package has been handed over to the shipping carrier.

If you have any questions about our return, refund, or product support process, please contact us and we will be happy to assist you.

For additional support, please contact us:

📧 Email: supports@harrelstore.com
📞 Phone: +1 323 659 4193
📍 Address: 1104 Lee St Jefferson City, MO 6510
EIN: 39-4464136
Harrelson Store LLC