Shipping policy

All items available on our website are made to order. This means that your product is prepared specifically for your order to ensure quality and attention to detail.
We work with trusted production and shipping partners to provide reliable products and delivery services. Orders are processed after payment has been successfully confirmed.

1. Order Processing and Production

Orders are processed on business days, Monday through Friday, excluding major holidays.
Production and processing times may vary depending on the destination:

United States: 1–2 business days
Other countries: 3–5 business days
Please note that personalized or customized orders may require additional processing time depending on the complexity of the customization.

2. Shipping and Delivery Time

After your order has been produced, it will be handed over to our shipping carrier. Estimated shipping times are:

United States: 3–5 business days
Other countries: 7–10 business days
Shipping times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, customs processing, or other circumstances outside our control.

3. Estimated Total Delivery Time

The estimated total delivery time, including both production and shipping, is:
United States: 4–7 business days
Other countries: 10–15 business days
These timeframes are estimates and cannot be guaranteed. International orders may require additional time due to customs clearance or local delivery conditions.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for the carrier to scan and update the tracking information. In some cases, tracking details may not appear immediately after the package has been shipped.

If your tracking information has not been updated for several days or your order has passed the estimated delivery timeframe, please contact our customer support team and we will be happy to assist you.

5. Incorrect or Incomplete Shipping Address

Please carefully review your shipping information before completing your order.
If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to the sender. We are not responsible for packages that cannot be delivered due to incorrect or incomplete information provided by the customer.
If an order is returned because of an incorrect address, additional shipping costs may apply if you request that the order be shipped again.
Once an order has been shipped, we cannot guarantee that the carrier will be able to change, forward, or redirect the package. Any loss, damage, or delay resulting from a carrier-approved address change may be outside our control.

6. Delivery Issues

We work closely with our production and shipping partners to ensure your order arrives safely and within the estimated timeframe. However, shipping delays may occasionally occur due to circumstances beyond our control.
If your order has not arrived within the estimated delivery timeframe, please contact us. Our customer support team will review the shipment and help determine the appropriate next steps.
Customer satisfaction is our priority. If you have any questions regarding production, shipping, tracking, or delivery, please don't hesitate to contact our customer support team.