This Return and Refund Policy applies to purchases made through the Harrelson Store website. Harrelson Store is owned and operated by Harrelson Store LLC.

By placing an order on our website, you agree to the terms outlined in this policy. Please read this information carefully before making a purchase.

Section 1 – Return Eligibility

Return or refund requests are reviewed on a case-by-case basis.

Our store offers both digital products and physical products (including T-shirts, hoodies, and sweatshirts).

Customers may be eligible for a return or refund under the following circumstances:

• The digital product is not delivered after purchase

• The digital file is corrupted or cannot be accessed

• The item received is significantly different from the product description

• The item received is incorrect due to an order processing error

• The package (for physical products) is confirmed lost by the shipping carrier

• The physical item arrives damaged during shipping

To submit a return or refund request, customers may be required to provide clear photo, video, or screenshot evidence showing the issue with the product.

Failure to provide sufficient documentation may result in the request being declined.

Section 2 – Return Request Time Frame

If you experience any issues with your order, please contact us within 7 days of:

• Receiving the product (for physical items), or

• Purchasing/downloading the product (for digital items)

Requests submitted after this period may not be eligible for review.

Section 3 – Refund Process

If a return or refund request is approved, a refund will be issued to the original payment method used for the purchase.

Unless otherwise required by law:

• Original shipping fees (for physical products) are non-refundable

• Digital products are generally non-returnable once delivered

Refund approval is subject to verification of the order details and the issue reported.

Section 4 – Refund Processing Time

Once approved, refunds are processed using the original payment method.

In most cases, refunds will appear in your account within 5–10 business days, depending on your bank or payment provider.

Some financial institutions may require additional processing time.

Section 5 – Delayed Refunds

If you have not received your refund after 10 business days, please:

• Check your bank account or card statement again

• Contact your bank or payment provider regarding pending transactions

• If the issue persists, contact our support team

Email: supports@harrelstore.com

Section 6 – Product Support

If you experience any issues with your order or product, please contact our support team.

We will review your case and provide assistance whenever possible. Depending on the situation, customers may be eligible for a replacement or another appropriate resolution.

Contact Information

Email: supports@harrelstore.com
Phone: +1 3236594193
Address: 1104 Lee St, Jefferson City, MO 65101
Harrelson Store LLC